Content

As a customer service apprentice, you will be likely to work at the front end of an employer's business activities and regularly assist customers. In most cases you'll be making sure that customers are dealt with in a positive, reliable and pleasant way, which could involve offering advice, answering questions or handling complaints.

This apprenticeship needs you to be able to communicate with all sorts of people, and it will provide you with evidence of skills that will be of great value in virtually any industry.

Features/Benefits

• Suitable for those starting work in a job that involves customer service and wish to learn essential knowledge, understanding and skills at the same time as learning the job


• The course provides the opportunity for you to develop your full potential to deliver and improve customer service


• Its gives you a clearer understanding of your responsibility within the organisation and the opportunity to develop new skills


• It is suitable for students wanting to seek career progression through jobs involving customer service

Entry Requirements

• No formal requirements but an ability to work towards a Level 2 qualification


• Previous good attendance and punctuality record

Progression Opportunities

• Advanced Apprenticeship in Customer Service


• Multiple pathways within the Customer Service Sector