IT Service Apprentice

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Rated Outstanding for apprenticeships
in our June 2017 Ofsted inspection

Ofsted - Outstanding Provider

Apprenticeship summary

Ensure that service desk contact is progressed within timescales, from all channels including phone, walk-ins, email. Provide a first class customer experience; Ensure that incidents & service requests are logged & assigned correctly. Liaise with internal & 3rd Party providers to maintain effective end-to-end processes & relationships. Ensure incidents & service requests are resolved in line with the agreed service level agreements. Provide basic fault finding, diagnostics & resolution .

Requirements and prospects

Desired skills

Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Enthusiasm and energy,Excellent time keeping

Personal qualities

About the employer


MWUK clothes over 13% of the UK working population which makes us number one in our market. Trading as Dimensions, Alexandra and Yaffy we work with many of the UK’s largest organisations to design and deliver their uniforms.
Apprenticeship Framework:IT, Software, Web and Telecoms Professionals
Annual Wage: £9,396.00
Working Week: Monday to Friday - 8hour shifts between 8am and 6pm
Apprenticeship duration: 13 Months
Possible start date: 05-08-2019
Level: Intermediate

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Saturday 5th October 2019
10:00am - 1:00pm

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