Apprentice Restaurant and Bar Assistant

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Rated Outstanding for apprenticeships
in our June 2017 Ofsted inspection

Ofsted - Outstanding Provider

Apprenticeship summary

Burleigh Court, part of Imago Venues, the conference and hotel brand at Loughborough University, is a 4 star hotel with 225 bedrooms and a 200 cover restaurant. We are looking for enthusiastic, hardworking individuals to join our Bar & Restaurant Team.

Duties include:

  • Serving our guests in the Bar, Lounge and Restaurant
  • Delivering high levels of customer service to ensure that our hospitality represents Imago Venues positively and reflects our values
  • Providing an outstanding service to our customers and using own initiatives wherever necessary

To assist in the daily running of the Restaurant, Bar and Lounge at Burleigh Court including:

  • Setting up and clearing down after service
  • Provide silver service in the restaurant
  • Ensure the smooth day to day running of all bar sales/food operations as determined by law
  • Responsible for the bar cash float, all cash taken, credit card transactions, charging global accounts and charging guest’s room accounts from the sale of bar products and to produce shift reports on a daily basis using the computerised system
  • To be aware of all relevant emergency and evacuation procedures
  • Ensuring customer requests are dealt with promptly and efficiently
  • Provide a level of service that exceeds customer expectations
  • Maintaining a high standard of cleanliness and quality in the restaurant and bar at all times
  • Ensure total guest satisfaction is achieved

All training will be provided, however, prior hospitality experience would be beneficial.

Requirements and prospects

Desired skills

  • To provide excellent customer service skills

Personal qualities

  • To be well presented
  • Reliable and trustworthy at all times
  • The ability to be confident and friendly
  • Have the willingness to learn, take direction and instruction
  • To have a flexible approach to work / working days and hours

About the employer

Imago @ Loughborough Ltd

Imago unifies Loughborough University's conference and catering activities under a distinctive brand, collectively offering outstanding meeting venues and accommodation, delicious food and the UK's most extensive sport and leisure facilities.

Apprenticeship Framework:Hospitality
Annual Wage: £13,000.00 - £14,500.00
Working Week: Shifts TBC by employer.
Apprenticeship duration: 18 months
Possible start date: 30-05-2019
Level: Intermediate

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