Customer Service Assistant

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Rated Outstanding for apprenticeships
in our June 2017 Ofsted inspection

Ofsted - Outstanding Provider

Apprenticeship summary

A banking/cash handling role, involving promoting sales and helping customers with all Post Office products. A Customer Service Assistant will advise and process mail transactions, help customers with travel essentials (currency, travel insurance and travel money cards), and process all transactions related to our financial services. This includes savings accounts, bank deposits and withdrawals, personal insurances and telephony.

Although a member of The Wolds Post Office team, we are a successful part of the national brand and are governed by national data protection and anti-money laundering regulation. For both of these, detailed in branch training will be given. Financial compliance will be taught in accordance with FCA regulations to ensure an efficient and compliant service. This will run alongside training for customer service skills and marketing/sales techniques.

An area of our post office is dedicated to cards, stationery and giftware; as such, essential retail skills will be taught, including:

  • Merchandising
  • Ticketing
  • Advertising
  • Presentation

Requirements and prospects

Desired skills

  • Enthusiastic
  • Professional and conscientious

Personal qualities

  • Good communicator at all levels
  • Punctual
  • Immaculate appearance (uniform to be worn)

About the employer

The Wolds Sub Post Office

At Post Office, we aspire to be at the very heart of customers’ choice by becoming the most trusted provider of essential services to every person in the land.

We’re the UK's largest retail network and the largest financial services chain in the UK with more branches than all of the UK’s banks and building societies put together. We also have growing direct channels such as contact centres and online - meaning we’re there for more customers, in more ways.

Apprenticeship Framework:Customer service practitioner
Weekly Wage: £126.00 - £177.00
Working Week: 30 hours per week Monday to Saturday, shifts TBC
Apprenticeship duration: 15 months
Possible start date: 11-03-2019
Level: Intermediate

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