Apprentice Optical Assistant

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Rated Outstanding for apprenticeships
in our June 2017 Ofsted inspection

Ofsted - Outstanding Provider

Apprenticeship summary

We are looking for a well-presented candidate with a great work ethic to join our customer focussed team.

The ideal applicant will have strong communication and administration skills who works well as an individual and as part of a team.

Main duties include:

  • Answering the phones
  • Meet & greet all visitors
  • Deal with incoming enquiries
  • Providing support to other member of the team
  • Making tea & coffee for all visitors 
  • Booking appointments
  • Calling customers with regards to their appointments and prescription

The successful candidate will be required to work every Saturday.

**In addition to this, we pride ourselves in delivering the ‘WOW’ factor and the applicant considered for this role will need to deliver exceptional customer service.**

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Passion for customer service and for working with others
  • Thorough & good attention to detail
  • Driving licence and own car would be desirable, but not essential

Personal qualities

  • Patient
  • Well-presented
  • Organised
  • Confident
  • Able to use own initiative
  • Clearly spoken
  • Good use of the English Language

About the employer

Visual Answers

Visual Answers are a customer focused Independent Opticians based in Quorn and Barrow Upon Soar.

Apprenticeship Framework:Customer service practitioner
Weekly Wage: £180.00
Working Week: Hours per week to be worked between: 8:45am - 5:30pm Tuesday to Friday 8:45am - 4:00pm Saturdays
Apprenticeship duration: 13 months
Possible start date: 04-02-2019
Level: Intermediate

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