Customer Service Apprentice

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Rated Outstanding for apprenticeships
in our June 2017 Ofsted inspection

Ofsted - Outstanding Provider

Apprenticeship summary

Harlow Bros are offering an exciting Customer Service Apprenticeship opportunity to provide an efficient, timely and accurate administration support service to the I-Beam Department, whilst learning new systems to further enhance the clerical / administrative I-Beam Systems.

 Key Stakeholders:

  • Office administrator
  • Design manager
  • Designers
  • Trainee designer
  • Administration staff

Main Duties for this role will entail an interesting, broad spectrum, including:

  • Ensuring the accurate and proficient maintenance of filing systems
  • Fielding queries in a professional and efficient manner, and thereafter relay the queries to the relevant team member
  • Helping to resolve invoice queries
  • Accurate data input
  • Supporting the designers and the departmental management team
  • Ensuring the timely and proficient response to all general e-mail’s
  • Assisting in making appointments for the design team
  • Compiling departmental reports
  • Ensuring post is dealt with
  • Undertaking photocopying and all other administrative support
  • To act in a safe and responsible manner in accordance with the Company’s Health and Safety Policy

The successful candidate must have excellent communication and interpersonal skills, in order to liaise with customers, colleagues and other parties as required.

Requirements and prospects

Desired skills

  • Excellent communication and interpersonal skills
  • Personable and hardworking
  • Presentable and articulate
  • A good level of maths
  • Proficient in I.T. Skills
  • Confident communication skills

Personal qualities

  • Teamwork
  • Initiative 

About the employer

Harlow Bros Ltd

A family owned business, Harlow have over 90 years' experience in Timber, Engineered Timber, Manufactured Buildings and more. From manufacture to merchanting, Harlow have the expertise to advise, supply or support you in any project or build.

Harlow Timber (Harlow’s Timber Sales and Merchant Brand) has branches in Burton-upon-Trent, Coalville, Derby, Hinckley, Kidderminster, Long Whatton, Leicester and Nottingham, stocking a wide range of Timber and Timber related products.

Open to Trade and Public alike, our Branches carry ranges of Timber, Sheet Materials, Engineered Timber, Windows, Doors and Worktops, as well as an extensive section of Tools and Accessories. Our experienced staff are always on hand to advise and aid you with any project or goal.

Apprenticeship Framework:Customer service practitioner
Annual Wage: £10,400.00
Working Week: Monday – Thursday 08:15 – 17:15, Friday 08:15 – 17:00 with 1 hour for lunch
Apprenticeship duration: 13 months
Possible start date: 04-03-2019
Level: Intermediate

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