Business Administrator Apptrenticeship - (Mortgage Advisor)

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Rated Outstanding for apprenticeships
in our June 2017 Ofsted inspection

Ofsted - Outstanding Provider

Apprenticeship summary

Duties will include (but not be limited to):

  • To answer incoming calls quickly and politely and provide assistance to clients, Brokers, Suppliers and lenders with their queries, whilst ensuring that Data Protection rules are strictly adhered to
  • To ensure that tasks allocated are carried out as instructed within given timescales
  • Follow Company policy/Procedures as issued by management ensuring you company with quality standards including sales and compliance policies and procedures
  • Deliver a professional ad credible service, keeping your knowledge of products up to date at all times
  • To identify customers needs by gathering information and assessing the information given and provide suitable product options using in housing sourcing system, lender and Insurance Provider knowledge
  • Help clients understand our products and services, providing full product information and justification for your recommendation
  • Take ownership for resolving customer enquiries and complaints, working with colleagues in underwriting to provide a seamless experience
  • Where applications fail with a lender or insurance provider following submission, to re assess and replace applications with new lender/provider

Requirements and prospects

Desired skills

  • Knowledge of all Microsoft Applications
  • Maintain high levels of accuracy
  • Good written and verbal skills

Personal qualities

  • Mature outlook
  • Professional and friendly personality
  • Keen and enthusiastic

About the employer

Ensign

With over 30 years’ experience in providing mortgage & investment advice, our service is different to that of a high street bank. You will find that we are a lot more accessible particularly outside of usual working hours and that the service we provide is much more personal and long term. Most of our clients become long term clients. It is this consistency over the years and a deeper understanding of what is important to you that will give you a much more tailored service with a fuller empathy as to what is important to you. In essence, a truly bespoke service which high street banks do not provide. We have access to an extensive panel of insurers and lenders who provide protection & mortgages for business, residential & buy to let.

Apprenticeship Framework:Business Administrator
Location:Derby
Weekly Wage: £250.00
Working Week: Monday - Friday 9:00 - 17:00
Apprenticeship duration: 18 months
Possible start date: 08-07-2019
Level: Advanced

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