IT Support Engineer Apprenticeship

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Rated Outstanding for apprenticeships
in our June 2017 Ofsted inspection

Ofsted - Outstanding Provider

Apprenticeship summary

Duties to include:

  • Taking support calls, logging and resolving faults with remote software management or site visits if required
  • Support internal and external customers, problem solve and troubleshoot non-routine problems
  • Set clients up on systems and provide support when it's needed, rectifying issues to maintain the organisations productivity
  • Setting up of the Cloud and Cloud Services
  • Working between the office base and customer sites across the UK
  • Cabling and terminating, Data Cat5e, Cat6 and telephone
  • Supporting engineers with Voice and Data installations throughout a range of sites, from retail units to commercial office spaces
  • Working across both new build sites and established buildings/spaces
  • Assisting with the maintenance of Voice and Data networks and communication systems
  • Undertake training and industry related courses leading to an NVQ qualification

Requirements and prospects

Desired skills

  • Passionate about technology
  • You love finding solutions to problems
  • Have a thirst for knowledge
  • Comfortable communicating with stakeholders at all levels

Personal qualities

  • You must be flexible to travel and work across the UK
  • Strong work ethic
  • Good communication skills
  • Keen attitude to learn and develop

About the employer

Daly Telecom Ltd

Dalycom help make businesses a success and boost productivity through industry leading IT and business communications solutions.

Apprenticeship Framework:Infrastructure technician
Location:Loughborough
Weekly Wage: £156.00
Working Week: Monday - Friday 8:30am - 5:00pm
Apprenticeship duration: 24 months
Possible start date: 03-06-2019
Level: Advanced

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