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Rated Outstanding for apprenticeships
in our June 2017 Ofsted inspection

Ofsted - Outstanding Provider

Apprenticeship summary

What you will do in your working day:

  • Ensure that service desk contact is progressed within timescales, from all channels including phone, walk-ins, email
  • Provide a first class customer experience
  • Ensure that incidents & service requests are logged & assigned correctly
  • Liaise with internal & 3rd Party providers to maintain effective end-to-end processes & relationships
  • Ensure incidents & service requests are resolved in line with the agreed service level agreements.
  • Provide basic fault finding, diagnostics & resolution

Requirements and prospects

Desired skills

  • Good communication
  • Problem solving skills
  • High level of accuracy
  • Attention to detail
  • Along with a good level of IT skills, you will be able to manage your own workload and respond swiftly to tight deadlines

Personal qualities

  • Team player
  • Enthusiastic
  • Self driven
  • Good aspirations

About the employer

MWUK LTD

MWUK is made up of Dimensions, Alexandra and Yaffy. Dimensions is one of the UK’s leading suppliers for bespoke corporate clothing, providing a fully managed service to our clients. Our clients include Tesco, British Airways, McDonalds and Sainsbury’s to name a few. Alexandra serves over 45,000 businesses with an extensive range of workwear and offers consistently high availability on over 200 of our most popular product lines. Yaffy designs and manufactures specialist protective clothing and produces over 100,000 garments per year. Yaffy is based in Glasgow and has been operating since 1924.

Apprenticeship Framework:Infrastructure technician
Location:Derby
Annual Wage: £9,396.00
Working Week: Monday to Friday - 8 hour shifts between 8:00am and 6:00pm
Apprenticeship duration: 2 years
Possible start date: 05-08-2019
Level: Advanced

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