Customer Service Apprentice Team Member

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Rated Outstanding for apprenticeships
in our June 2017 Ofsted inspection

Ofsted - Outstanding Provider

Apprenticeship summary

Key responsibilities:

  • Accurate and timely processing of customers’ orders in line with delivery and production deadlines
  • Accurate filing and record keeping of customer orders
  • Timely customer query resolution via appropriate processes and coordination/management 
  • Escalate where appropriate complex queries
  • Record complaints accurately and timely, progress resolution where possible.
  • Provide administration support to other key functions of the business to meet business needs
  • Be the first point of contact for telephone and email communications
  • Ensure customers always receive a positive response
  • Manage the communications for any allocated customers to ensure a longstanding partnership is maintained
  • Communicate effectively with Sales, Transport, and other key internal functions 
  • Represent the customer service department and GLW Feeds during internal/external functions   

Requirements and prospects

Desired skills

  • Strong communication skills

Personal qualities

  • Professional
  • Confidence

About the employer

Glw Feeds Limited

GLW Feeds Limited founded in 1873, is a privately owned family business that specialises in the manufacture of compound feeds in nut, roll, pellet and meal form as well as custom meals and blends. Their products are of the highest standard, made using superior quality raw materials. In addition to blends and compound animal feeds, they supply straights, minerals, fats, milk replacers, seeds, silage additives and fertilizers.

Apprenticeship Framework:Customer service practitioner
Weekly Wage: £173.08
Working Week: Mon – Saturday 40 hours a week, on rota basis.
Apprenticeship duration: 13 months
Possible start date: 01-06-2019
Level: Intermediate

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