Administration Assistant Apprentice

The Trust are pleased to offer a comprehensive Customer Service Practitioner (Level 2) Apprenticeship Programme. This is a structured Programme of between 15 months training programme.

  • Rated outstanding for apprenticeships in our June 2017 ofsted inspection
    Ofsted - Outstanding Provider

KEYFACTS

Location:

Burton-On-Trent

Annual Wage:

£10,707.00 - £17,421.28

Possible Start Date:

21-02-2022

Working Week:

Exact days and hours TBC

Apprenticeship Framework:

Customer service practitioner

Level:

Intermediate

Duration:

15 months

APPRENTICESHIPSUMMARY

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for:

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for:

Job overview:

The Trust are pleased to offer a comprehensive Customer Service Practitioner (Level 2) Apprenticeship Programme. This is a structured Programme of between 15-18 months training programme (length of programme is dependent upon contracted hours) that consists of the following:

  • An induction programme providing an insight and development into the skills needed to undertake your new role
  • Relevant mandatory training including Information Governance and Risk Awareness
  • Work placement that will be supported through working alongside experienced staff
  • Regular study sessions, support and guidance to develop colleagues who share our core values and objectives at the Trust

Main duties of the job:

Duties will include, but are not limited to:

  • Undertake general office duties, for example, answering the telephone, taking messages, filing, photocopying, handling incoming and outgoing post, etc.
  • Direct contact with service users and other internal departments i.e. at reception/by telephone
  • Develop and maintain administrative support systems, including manual and electronic filing systems, ensuring that systems are effective in their use and review regularly
  • Record and securely store information relating to confidential matters and enquiries
  • Assist to arrange and administer meetings/events, including booking venues, the preparation and distribution of training resources
  • Through completion of this apprenticeship you will gain comprehensive training in the role of an administrator whilst obtaining valuable work experience; this will underpin your competency in the work place and develop a wide range of transferable customer service skills

Working for our organisation:

Key facts about our Trust:

  • Every day our hospitals see more than 4,000 outpatients
  • We see more Trauma & Orthopaedic outpatients than any other Trust - over 3,300 per week
  • An average 860 patients are seen in A&E every day - the 6th largest in the country
  • Our hospitals admit more than 220 emergency patients every day
  • We carry out more planned surgical operations than any other Trust in England with almost 50,000 operations taking place in our 52 operating theatres
  • We are one of only 5 Trusts nationally with more than 50 operating theatres
  • We carry out more than 300 elective procedures each working day
  • We employ 12,000 staff across our 5 hospital sites
  • We have a Director of Allied Health Professionals who is committed to provide leadership, progression and direction to AHPs

Detailed job description and main responsibilities:

We are looking for individuals that meet the following skills and qualities required for this role:

  • Have good interpersonal communication skills; both written and verbal
  • Ability to work independently or as part of a team
  • Have keyboard/Word processing experience
  • Be confident in the use of Microsoft software
  • The ability to prioritise tasks and own workload
  • Show enthusiasm for working in the health sector
  • Be punctual, friendly, motivated
  • Adaptable to the changing environment
  • Demonstrate commitment to learning
  • Have a professional outlook and positive attitude

The following qualifications required for this role are:

  • GCSE maths & English 9-3/A*-D or equivalent qualification e.g. Functional Skills Level 1

Please state clearly on your application form each individual qualification you have obtained that is essential for the role.

Person specification:

Education, Training and Quals

Essential criteria:

  • GCSE Grades 9-3/A*-D in maths and English or equivalent Functional Skills i.e. Level 1

Desirable criteria:

  • GCSE Grades 9-4/A*-D in maths and English or equivalent Functional Skills i.e. Level 2
Experience:

Essential criteria:

  • Experience of interacting/working with people in any service environment

Knowledge:

Essential criteria:

  • Basic understanding and desire to work in healthcare Has some understanding of the role

REQUIREMENTS ANDPROSPECTS

DESIRED SKILLS:

  • Basic keyboard/word processing skills
  • Good organisational skills
  • Flexible approach to workload
  • Able to follow instructions
  • Ability to communicate clearly written or verbal
  • Ability to maintain and record factual standard documentation with accuracy

PERSONAL QUALITIES:

  • Approachable
  • Understanding of sensitive information
  • Team worker
  • Professional outlook and positive attitude
  • Good time management
  • Commitment to the learning contract
  • Committed to assisting in the delivery of high standards of work that may impact patient care

ABOUT THEEMPLOYER

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

CLOSINGDATE

Wednesday 8th, December 2021

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