Customer Service Apprentice

BPX are looking for a Customer Service Assistant to supplement our team. This apprenticeship will give you the opportunity to learn about our business with varied responsibilities and work with a great team. This is an exciting role for someone looking to develop their sales and business knowledge on the job whilst also starting a career.

  • Rated outstanding for apprenticeships in our June 2017 ofsted inspection
    Ofsted - Outstanding Provider

KEYFACTS

Location:

Leicester

Weekly Wage:

£178.13

Possible Start Date:

04-10-2021

Working Week:

Monday - Friday, 8.30am - 5.00pm (One hour for lunch)

Apprenticeship Framework:

Customer service practitioner

Level:

Intermediate

Duration:

15 months

APPRENTICESHIPSUMMARY

Key Responsibilities:

  • Answering the sales office telephone, transferring calls to the relevant person and taking messages where required
  • Managing the sales office inbox, answering queries and redirecting emails where appropriate
  • Discussing customer requirements to identify the best options to meet their requirements
  • Producing quotations and following these up
  • Order processing
  • Monitoring customer accounts. E-mail and telephone communication with customers
  • Liaising with suppliers to expedite incoming goods
  • General office administration duties as requested by the Sales Office Manager

REQUIREMENTS ANDPROSPECTS

DESIRED SKILLS:

  • Excellent level of English, Maths and IT skills
  • Ability to use own initiative and drive the company towards a common goal of excellence and growth
  • Team player, able to communicate with colleagues at all levels
  • Willing to learn new skills and open to training opportunities

PERSONAL QUALITIES:

  • Self-motivating
  • Take instruction well and confident to ask questions when in doubt
  • Excellent time-keeping skills
  • Good sense of humour

ABOUT THEEMPLOYER

BPX is a specialist distributor of electrical control and automation products. With thirteen offices throughout the UK and Ireland we supply customers worldwide with electrical components that control and automate electrical processes such as conveyor systems, automated handling systems and a host of other applications. We are a family owned business for over 50 years and we operate as distributors for many of the world’s leading electrical, electronic and pneumatic manufacturers. Our guiding principle is to Help to Choose and Help to Use and we come to work each day determined to ensure that BPX customers have the most technically and commercially efficient solutions for their applications.

CLOSINGDATE

Friday 24th, September 2021

APPLY FOR THIS APPRENTICESHIP