Call or contact centre occupation

X
International Students

Looking for our International Website? Click on the link below to go there.

International Website

Workers in this unit group receive and respond to telephone calls from potential clients and existing customers regarding the products and services offered by an organisation.

Current Entry Requirements

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

Typical education level:

Level 1-3

Typical Tasks

Desired Skills

Active Listening
Reading Comprehension
Monitoring
Active Learning
Critical Thinking

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