IT user support technician

International Students

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IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Current Entry Requirements

Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.

Typical education level:

Level 1-3

Typical Tasks

  • Provides technical support to IT users.
  • Advises users on how to resolve hardware and software problems.
  • Installs and upgrades hardware, cables, operating systems and/or appropriate software.
  • Facilitates user access to systems.
  • Refers more complex or intractable problems to appropriate IT professionals.
  • Researches possible solutions in user guides, technical manuals and other documents.
  • Maintains a log of work in progress, calls received, actions taken and problems detected.
  • Reports on commonly occurring queries to detect underlying problems.

Desired Skills

Reading Comprehension
Active Listening
Critical Thinking
New Job Opportunities
An 0.4% rise in employment is expected by 2018 in the East Midlands.

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Location: Spalding


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Location: Derby


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