Shopkeeper or proprietor - wholesale/retail

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Shopkeepers and proprietors in this unit group co-ordinate, direct and undertake the activities in the running of small, independent retail and wholesale establishments.

Current Entry Requirements

There are no formal academic entry requirements. A range of management and leadership courses in retail is available, in addition to NVQs/ SVQs in at Levels 2, 3 and 4.

Typical education level:

Level 1-3

Typical Tasks

  • Defines the market position for the business, decides what to sell, forecasts demand and develops the brand image of the business.
  • Determines staffing, financial, material and other short- and long-term requirements.
  • Oversees staff training, rotas and the allocation of work.
  • Provides information about merchandise to staff and customers and ensures customer complaints are appropriately dealt with.
  • Ensures that adequate reserves of merchandise are held and orders new stock as required.
  • Maintains financial and other shop records and controls security arrangements for the premises.
  • Authorises payment for supplies received and decides on vending price and credit terms.
  • Examines quality of merchandise and ensures that effective use is made of advertising and display facilities.

Desired Skills

Critical Thinking
Active Listening
Reading Comprehension
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