Telephone salesperson | Loughborough College

Telephone salesperson

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Telephone salespersons obtain, receive, process and record telephone orders for goods and services.

Current Entry Requirements

Academic qualifications may be required. Training is typically received on-the-job, supplemented by short courses in practical skills. NVQs/SVQs in Selling are available at Levels 2 and 3.

Typical education level:

Level 1-3

Typical Tasks

  • Learns about the product(s)/service(s) to be sold.
  • Telephones potential customers, explains purpose of call, discusses their requirements and advises on the goods/services being offered.
  • Quotes prices, credit terms and delivery conditions and records details of orders agreed.
  • Receives orders for goods/services by telephone and records relevant details.
  • Arranges despatch of goods and services, information and/or brochures to customers.
  • Maintains record of sales statistics, customers contacted and changes to customer details.

Desired Skills

Active Listening
Reading Comprehension
Learning Strategies

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