This Apprenticeship trains you to provide excellent customer service and can be applied to hundreds of job roles across many different sectors. Most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation.
As a customer service apprentice, it’s likely that you’ll work at the front end of an employer’s business activities and regularly assist customers. In most cases, you’ll be making sure that customers are dealt with in a positive, reliable, and pleasant way, which could involve offering advice, answering questions, or handling complaints. This Apprenticeship needs you to be able to communicate with all sorts of people, and it will provide you with evidence of skills that will be of great value in virtually any industry.
This Apprenticeship programme is designed for apprentices with more responsibility in the customer services sector. Apprentices at this level undertake a wide range of more complex tasks in a variety of work contexts, including resolving customer problems, understanding customers and customer retention, and understanding the customer service environment.
- Suitable for those starting work in a job that involves customer service and wishing to learn essential knowledge, understanding and skills at the same time as learning the job
- Provides the opportunity for you to develop your full potential to deliver and improve customer service
- A clearer understanding of your responsibility within the organisation
- The opportunity to develop new skills
- Wish to seek career progression through jobs involving customer service
Whilst every effort is made to ensure that the information contained on this website is correct, the College accepts no liability for any errors or omissions. Please note that details are subject to change without notice with regard to the provision of courses, course times and dates and the fees and charges levied.
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at an Open Day
It's great to read about a college and what it has to offer but there's really no substitute for experiencing it at an Open Day.
At our Open Days, our expert staff are on hand to tell you about our courses and what careers they lead to.
They'll also guide you through our application process, explain the different kinds of support available, and talk to you about the huge variety of enrichment activities that you can be part of.
With opportunities to talk to our current students, as well as take part in tours of our campus and halls of residence, an Open Day really is the best way to get a feel for what it's like to be a Loughborough College student.