Intermediate Apprenticeship (Level 2) inBusiness Administration

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Administrators handle the day-to-day tasks in an office and make sure things run smoothly. This sort of work requires a strong sense of responsibility, accuracy and attention to detail and involves organising people and resources. Typical job title for this role might include: administrator / business support officer, office junior, and receptionist. Combining academic learning and on-the–job practical training with a strong focus on workplace performance, apprentices develop a highly transferable set of knowledge, skills and behaviours to effectively support and engage with different parts of the organisation and interact with internal or external customers.

Who The Apprenticeships Is For?

New entrants who want to work in a business administration and office environment.

Course Content

  • Principles of providing administration services
  • Communication in a business environment
  • Develop working relationships with colleagues
  • Manage personal performance and development
  • Principles of business document production and information management
  • Understanding employer organisation

Delivery Model

This blended work-based programme is delivered primarily in the workplace and will include assignments, work-based company projects and self-study. Minimum duration 12 months.

Entry Requirements

GCSE (or equivalent) in Maths & English Grades D/3 and above.

Maths and English

Prior to completing the Apprenticeship, Apprentice must achieve Level 1 Maths & English and be working towards and attempt Level 2 Maths & English (equivalent to GCSEs at grades A* to C). If Maths & English Functional Skills are required, these are typically taught in college in specialist functional skill classes.

Assessment Methods

On-programme is the learning phase for apprentices to apply the academic theory to their own organisations and role, and to capture the skills, knowledge and behaviours developed on the programme and in the workplace. To achieve this apprenticeship, it is necessary to complete 20% off-the-job training during the on-programme phase of their apprenticeship, this can be tracked and monitored through our e-portfolio. On programme assessment includes: - Regular formative assessment. - Development of a portfolio demonstrating learning and development activities with their application in the workplace.

Progression Opportunities

  • Successful learners can progress to a range of qualifications, including: Level 3 Business Administration or Leadership & Management Apprenticeships.


Whilst every effort is made to ensure that the information contained on this website is correct, the College accepts no liability for any errors or omissions. Please note that details are subject to change without notice with regard to the provision of courses, course times and dates and the fees and charges levied.

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Key Facts

Mode of Attendance:
The Apprenticeship course is part time to fit around your work commitments, you may be required to attend college on a day release or your tutor will visit you in the work place.

Intermediate Apprenticeship

Before you can start an Apprenticeship, you need to be in employment. The course start dates are flexible to fit around your employer.

College Course Code:


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