Intermediate Apprenticeship (Level 2) inCustomer Service

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This Apprenticeship trains you to provide excellent customer service and can be applied to hundreds of job roles across many different sectors. Most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation.

As a customer service apprentice, it’s likely that you’ll work at the front end of an employer’s business activities and regularly assist customers. In most cases, you’ll be making sure that customers are dealt with in a positive, reliable, and pleasant way, which could involve offering advice, answering questions, or handling complaints.

This Apprenticeship needs you to be able to communicate with all sorts of people, and it will provide you with evidence of skills that will be of great value in virtually any industry.

Course Content

You will be dealing with customers face-to-face, in writing, and over the ’phone; resolving customer problems and improving customer relations, promoting the products and services of your employer, collecting customer feedback, and making recommendations for improvements.


  • Suitable for those starting work in a job that involves customer service and wish to learn essential knowledge, understanding and skills at the same time as learning the job
  • The course provides the opportunity for you to develop your full potential to deliver and improve customer service
  • Its gives you a clearer understanding of your responsibility within the organisation and the opportunity to develop new skills
  • It is suitable for students wanting to seek career progression through jobs involving customer service

Entry Requirements

There are no specific entry conditions for this Apprenticeship framework; however, many employers require good (A*-C) GCSE passes in English and Maths. Functional Skills can be competed alongside taught lessons if GCSE English, Maths, and ICT are grade D or below.

Progression Opportunities

Students can progress onto the Advanced Apprenticeship in Customer Service or the Advanced Apprenticeship in Management. There are also multiple pathways within the customer service sector.


Whilst every effort is made to ensure that the information contained on this website is correct, the College accepts no liability for any errors or omissions. Please note that details are subject to change without notice with regard to the provision of courses, course times and dates and the fees and charges levied.

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Key Facts

Mode of Attendance:
The Apprenticeship course is part time to fit around your work commitments, you may be required to attend college on a day release or your tutor will visit you in the work place.

Intermediate and Advanced Apprenticeships available.

Before you can start an Apprenticeship, you need to be in employment. The course start dates are flexible to fit around your employer.

College Course Code:


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