Intermediate Apprenticeship Level 2 inFront of House Reception

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As a Front of House Reception apprentice you will already be working or looking for employment in a hotel, conference and leisure centre or hospital/medical centre reception area. The role is customer focused with a strong emphasis on creating a positive image.

Tasks will include dealing with communications, taking bookings, dealing with arrivals and departures, producing business documents, providing information to customers and working safely and effectively.

As a front of house team member at this level you will undertake a range of routine tasks in different work contexts. You should have some independence but are usually supervised.

Course Content

  • Dealing with communications
  • Taking bookings
  • Dealing with arrivals and departures
  • Producing business documents
  • Providing information to customers
  • Working safely and effectively

The whole programme will take 12 months to achieve. You will be assessed in the workplace to show that you can work to the standards expected by employers in industry. Your actual qualification involves achieving a number of units. Each unit has a credit value and represents an aspect of the work you do. You will complete a portfolio and a number of technical certificates are achieved by assessing your knowledge and understanding by completing on-line questions.

Entry Requirements

There are no formal minimum entry requirements for this framework. If you don’t have GCSE English and Maths, you will still be eligible to apply, provided you complete an initial BKSB assessment and achieve at least Entry Level 3. If you have not achieved Maths and English at grade C/4, you will be required to take Functional Skills alongside your apprenticeship. Before you can start an apprenticeship, you need to be in employment. The course start dates are flexible to fit around your employer.

Progression Opportunities

Advanced Apprenticeship in Hospitality Supervision and Leadership


Whilst every effort is made to ensure that the information contained on this website is correct, the College accepts no liability for any errors or omissions. Please note that details are subject to change without notice with regard to the provision of courses, course times and dates and the fees and charges levied.

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Our next open day

Saturday 5th October 2019 10:00am - 1:00pm

Our next undergraduate open day

Saturday 23rd November 2019 10:00am - 1:00pm

Key Facts

Mode of Attendance:
The Apprenticeship course is part time to fit around your work commitments, you may be required to attend college on a day release or your tutor will visit you in the work place.

Intermediate and Advanced Apprenticeships available.

Before you can start an Apprenticeship, you need to be in employment. The course start dates are flexible to fit around your employer.

College Course Code:


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