As a Front of House Reception apprentice you will already be working or looking for employment in a hotel, conference and leisure centre or hospital/medical centre reception area. The role is customer focused with a strong emphasis on creating a positive image.
Tasks will include dealing with communications, taking bookings, dealing with arrivals and departures, producing business documents, providing information to customers and working safely and effectively.
As a front of house team member at this level you will undertake a range of routine tasks in different work contexts. You should have some independence but are usually supervised.
Course Content
- Dealing with communications
- Taking bookings
- Dealing with arrivals and departures
- Producing business documents
- Providing information to customers
- Working safely and effectively
The whole programme will take 12 months to achieve. You will be assessed in the workplace to show that you can work to the standards expected by employers in industry. Your actual qualification involves achieving a number of units. Each unit has a credit value and represents an aspect of the work you do. You will complete a portfolio and a number of technical certificates are achieved by assessing your knowledge and understanding by completing on-line questions.
Entry Requirements
Progression Opportunities
Advanced Apprenticeship in Hospitality Supervision and Leadership
Disclaimer
Whilst every effort is made to ensure that the information contained on this website is correct, the College accepts no liability for any errors or omissions. Please note that details are subject to change without notice with regard to the provision of courses, course times and dates and the fees and charges levied.
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