Technical Support Technicians, work as part of a team to provide technical support and expertise for all areas of the Engineering and Manufacturing function including communications software, test, analysis tools, measurement, off line programming, process control, performance and continuous improvement solutions, capacity planning, production scheduling/ planning, product technical applications and capability, technical sales and marketing support, product development and innovation, engineering drawing, purchasing and/or supply of goods or services for engineering activities, quality control, inspection and e-commerce technologies as required.
The requirements are designed to offer stretch and progression. They will be
able to work with minimum supervision, taking responsibility for the quality,
accuracy and timely delivery of the work they undertake. They will be proactive
in finding solutions to problems and identifying areas for improving the
- Rated outstanding for apprenticeships in our June 2017 ofsted inspection
Who is this Apprenticeship for?
New entrants who want to work in an Engineering Environment and candidates who have already studied and obtained a Level 2 in Fabrication and Welding. All candidates must be keen and motivated to work in the engineering/manufacturing industry or be practically minded and want to work with their hands.
- Apply safe systems of working
- Make a technical contribution to either the design, development, quality assurance, manufacture, installation, commissioning, decommissioning, operation or maintenance of products, equipment, systems, processes or services
- Apply proven techniques and procedures to solve engineering/manufacturing problems
- Demonstrate effective interpersonal skills in communicating both technical and nontechnical information
- Understand mathematical techniques, formula and calculations used in a technical support environment
- Understand the methods and techniques used to evaluate technical data and documentation
- Understand how to identify that the data and documentation being used is current and up to date
- Understand the procedure to be used for making changes to issued documentation
- Understand where and how to source other areas of technical expertise/information to help solve technical problems; Understand the requirements of the customer (internal/ external) and support using the appropriate tools, equipment and processes
- Produce technical documentation that contains all the relevant and necessary data and information required for the technical support activity being carried out
- Present the technical documentation in the required format ensure that codes, symbols and other references used in the technical documentation follows agreed UK/ international conventions
- Save and store technical documentation in the correct format, location in accordance with organisational and/or customer requirements
- Make any changes/amendments to the technical documentation using agreed quality
- Assurance control procedures
- Develop effective business and/or customer relationships
- Provide technical advice and guidance to others
- Contribute to the business by identifying possible opportunities for improving working practices, processes and/or procedures
Qualifications included in the Apprenticeship:
- Level 3 Apprenticeship Standard in Engineering Technician - Technical Support Technician Pathway
- Level 3 BTEC Extended Diploma in Advanced Manufacturing Engineering (Development Technical Knowledge)
- Level 2 Award for Foundation Phase Gateway Assessment
- Level 3 BTEC Diploma in Advanced Manufacturing Engineering (Development Technical Knowledge)
- Level 3 Diploma in Advanced Manufacturing and Engineering - Technical Support Technician (Development Competence)
- Level 2 Diploma in Advanced Manufacturing Engineering (Foundation Competence)
- Level 2 Functional Skills English and maths (if
Regular formative reviews between employer, apprentice and the college.
Development of assignments demonstrating learning from their job role or work place.
Practical observation to assess the application of skills within the workplace.
Professional discussion to holistically assess Knowledge, Skills and Behaviours across the standard and will be informed by reflective portfolio.
Five GCSEs at Grade 4(C) or above including English, Maths and Science.
English & Maths
If an Apprentice has not already achieved Level 2 (GCSE C/4 or above) English & Maths they must study for and achieve Functional Skills Level 2 English & Maths.
This will be completed through a day release to attend Loughborough
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Work based training and assessments to complement the skills that are learnt, developed and used within the workplace.
College based training currently three days per week day, (2 at Loughborough College, 1 remote.) These days are term time only and for the first year of learning.
Day release to complete Functional Skills if required.
Average duration is 42 months which includes an End Point Assessment.
Levy payers pay 100% of training costs via Levy.
Non Levy employers with 50+ staff or for an Apprentice aged 19+ - pay 5% of training costs.
Non Levy Employers with less than 50 staff and an Apprentice aged 18 or younger, fully funded.
Get in touch
Speak to one of our business development experts about how we can help you to grow your business.
Call: 01509 515461
Whilst every effort is made to ensure that the information contained on this website is correct, the College accepts no liability for any errors or omissions. Please note that details are subject to change without notice with regard to the provision of courses, course times and dates and the fees and charges levied.