Higher Apprenticeship (Level 5) inOperations / Departmental Manager

The Level 5 Operational / Departmental Manager Apprenticeship supports the progression and development of your aspiring leaders and mangers. It can also provide the opportunity to recruit new talent and inject fresh skills and enterprise into your organisation. Apprentices will be trained within the context of your organisation, meaning apprentices contribute to business productivity, while developing their own skills and abilities to lead, manage and inspire to drive better results, as well as using core management techniques to provide practical leadership and operational management skills. Our program is aligned to the CMI Level 5 Diploma in Management and Leadership and combines academic learning and on-the–job practical training with a strong focus on workplace performance.
  • Rated outstanding for apprenticeships in our June 2017 ofsted inspection
    Ofsted - Outstanding Provider

Key Facts



Mode of Attendance:

  • Make Enquiry

Course Duration:

College Code:


Awarding Body:

Chartered Institute of Management

Contact our Employers Team for more information about the training costs.

Course Content

  • Designing business processes
  • Managing strategic change within business
  • Establishing risk management processes
  • Managing overall business Improvement
  • Operational Management
  • Leading People
  • Building Relationships
  • Communication
  • Self-awareness and Decision Making

Assessment Methods

On-programme is the learning phase for apprentices to apply the academic theory to their own organisations and role, and to capture the skills, knowledge and behaviours developed on the programme and in the workplace. To achieve this apprentices need to complete 20% off-the-job training during the on-programme phase of their apprenticeship, this can be tracked and monitor through our e-portfolio.

On programme assessment includes:

  • Regular formative assessment
  • Development of a portfolio demonstrating learning and development activities with their application in the workplace
  • A work based project
  • Successful completion of a CMI Level 5 Management Diploma

End Point Assessment

End-point assessment (EPA) is the final stage that an apprentice goes through to complete their apprenticeship. The apprentice must show their learning to an independent end-point assessor and the grades available are distinction, pass or fail.

Test of knowledge using scenarios. Competency-based interviews. Assessment of portfolio of evidence. Presentation of work based project. Professional discussion relating to CPD activity.

Entry Requirements

Typically five GCSE’s at Grade C or Higher

Progression Opportunities

  • Successful learners can progress to a range of qualifications, including: Chartered Manager Degree Apprenticeship.

Get in touch

Speak to one of our business development experts about how we can help you to grow your business.

Call: 01509 515461

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