Intermediate Apprenticeship in Business Administration (Level 2)

This Apprenticeship programme is designed for new entrants to a role in the Business and Administration sector and to provide progression and re-skilling routes for existing Administrators. Apprentices can work in areas such as:

  • Office Administration
  • Customer Support
  • Marketing
  • Project Management

Course Content

The apprenticeship is made up of qualifications and learning that will provide apprentices with the skills and knowledge required to become competent in their chosen job role.

The framework includes a balance of content in technical, business and interpersonal areas, designed to ensure apprentices have an appropriate set of skills to operate in today’s business administration job roles.

  • Certificate in Principles of Business Administration (Level 2)
  • NVQ Diploma in Business and Administration (Level 2)
  • Functional Skills Maths Level 1 (if required)
  • Functional Skills English Level 1 (if required)
  • Functional Skills ICT Level 1 (if required)


Mandatory units include:

  • Communication in a business environment
  • Principles of providing administration services
  • Principles of business document production and information management
  • Understand employer organisations
  • Manager personal performance and development
  • Develop working relationships with colleagues

In addition you will select from a wide range of optional units to tailor the Apprenticeship to the requirements of your company, such as:

  • Produce business documents
  • Contribute to the organisation of an event
  • Analyse and present business data
  • Processing customers financial transactions
  • Principles of customer relationships

Entry Requirements

There are no entry conditions for this Apprenticeship framework. However, many employers require good (A*-C) GCSE passes in English and Maths in order to enter an Advanced Apprenticeship, and a Level 3 qualification (such as A Level or BTEC National) in order to start the Higher Apprenticeship.

Progression Opportunities

Apprentices will have the opportunity to progress to an Advanced Apprenticeship in Business Administration (Level 3)

Job roles including:

  • Administrative Assistant/Administrator
  • Secretary

Next Steps

Key Facts



Course Duration:

12 - 18 Months