Guest Service Apprentice

International Students

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International Website

Rated Outstanding for apprenticeships
in our June 2017 Ofsted inspection

Ofsted - Outstanding Provider

Apprenticeship summary


  • Reception duties, including checking in and out of guests, answering telephone, making reservations and dealing with queries and enquiries
  • Dealing with cash including float counting and banking in compliance with brand standards
  • Communicate any changes to room status throughout the day with housekeeping
  • Bar duties, including setting up, replenishing of stocks, serving guests, cleaning tables and washing glasses
  • Setting up, preparation, service and clearing of breakfast including using the dishwasher and general cleaning and tidying
  • Preparation of meeting rooms including meeting and greeting of clients, maintenance during the day and clearing after meetings
  • Communication of maintenance issues between house keeping and maintenance technician
  • Taking deliveries from suppliers
  • Completion of tasks as designated per shift
  • Ensuring that cleanliness is maintained in all public areas
  • Have good knowledge of your local area
  • To complete regular room checks and record and service rooms where there is a problem with housekeeping
  • Be aware of Priority Club loyalty programme and be actively involved in enrolling new members
  • Embrace Stay Real Culture
  • Be actively involved in your personal development and training

Any other duties that may be requested by the management.

Requirements and prospects

Desired skills

  • Articulate and communicative
  • Numerate
  • Good interpersonal skills
  • Organised and systematic
  • Concern for quality of product and service
  • Computer literate
  • Team worker

Personal qualities

  • Outgoing
  • Friendly and personable
  • Happy to deal with people in a busy environment
  • 18 Years and over may only apply for this vacancy due to serving alcohol unsupervised

About the employer

Express by Holiday Inn Nottingham East Midlands Airport

Franchised worldwide hotel group. East Midlands Airport attracts thousands of passengers every year making it a central business location for the region. Conveniently, Holiday Inn Express hotel at East Midlands Airport is just a few minutes from the Terminal Building making it easy to reach for business delegates. Based within Pegasus Business Park the hotel shares the site with major companies including Royal Mail, BMI and E.ON. Junction 24 and Junction 23A of the M1 motorway are both within one mile and Nottingham city centre and Birmingham NEC can both be reached in under 40 minutes by car.
Apprenticeship Framework:Hospitality
Weekly Wage: £300.00
Working Week: 5 days per week on a rota basis - 40 hours per week
Apprenticeship duration: 18 months
Possible start date: 14-05-2018
Level: Intermediate Level Apprenticeship

Why Loughborough?

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