Customer Service Apprentice (Student Recruitment) | Loughborough College

Customer Service Apprentice (Student Recruitment)

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International Website

Rated Outstanding for apprenticeships
in our June 2017 Ofsted inspection

Ofsted - Outstanding Provider

Apprenticeship summary

Key Responsibilities

  • To work closely with colleagues across Business Support and Curriculum teams, providing key administrative support as appropriate.
  • To record and input data onto our office system, being mindful of the sensitive nature of the data being managed.
  • To provide general office support such as filing, taking telephone messages, dealing with internal and external customer queries as well as ad hoc duties when required.
  • To build and develop a friendly but efficient working relationship with all stakeholder colleagues and customers.
  • To produce a portfolio of work to enable assessment towards NVQ qualifications, guided and supported by college lecturing staff.
  • To undertake a range of roles and duties to enable all rounded development within a customer services role.
  • Responsibility for promoting and safeguarding the welfare of children, young people and vulnerable adults that you may be responsible for or come into contact with

Key Result Areas

  • Action
  • Result
  • Successful and attentive data entry input for all records.
  • Friendly, welcoming and efficient service provided to all incoming customers.
  • Adaptable and flexible approach to all tasks required.
  • Caseload management with a diverse portfolio of offerings and application types to manage.
  • Dealing with all enquiries.
  • Right student, on the right programme of study.
  • Excellent first impressions lead to a cohesive and successful customer experience.
  • All demands met at a crucial time for the business and its customers.
  • Continued drive for recruitment to all College income streams.
  • Efficient, professional and knowledgeable service will lead to increased conversions and uptake in business.

Key Working Relationships and Communications

  • Internal: Members of the Student Recruitment team
  • Members of the International Recruitment team
  • Teaching staff
  • Business Support staff
  • External: External Agencies

Requirements and prospects

Desired skills

  • Excellent customer service and interpersonal skills
  • Excellent attention to detail
  • Be able to work effectively as a team member
  • Possess good planning and organisational skills
  • Be able to work flexibly
  • Ability to work proactively and on own initiative
  • Excellent communication skills both oral and written
  • Knowledge or experience of working in a customer facing environment
  • Experience of using Microsoft Office applications (e.g. Word, Outlook and Excel)

Personal qualities

  • Some experience of working in an office based environment
  • Experience of working in public sector environment
  • Demonstrate a commitment to self-development
  • Demonstrate a commitment to equal opportunities

About the employer

Loughborough College

Loughborough College has earned an enviable reputation for learning excellence. We currently have over 12,000 students studying on a wide variety of courses and employ over 900 staff working hard to provide a high quality learning experience for every student.
Apprenticeship Framework:Customer Service
Weekly Wage: £150.00
Working Week: Monday - Thursday 08.30am - 5.00pm
Apprenticeship duration: 18 months
Possible start date: 30-01-2018
Level: Advanced Level Apprenticeship

Why Loughborough?

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