IT user support technician

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IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Current Entry Requirements

Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.

Typical education level:

Level 1-3

Typical Tasks

Desired Skills

Reading Comprehension
Active Listening
Critical Thinking
Speaking
Writing

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Salaries

£44,285

Potential

£27,534

Average

£17,609

Entry level

Job Postings

Company: Big Red Recruitment (Midlands) Ltd

Location: Atherstone

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Company: Document Network Services Limited

Location: Derby

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