We're pleased to share an exciting opportunity to join our team as a Healthcare Security Officer at University Hospitals of Leicester NHS Trust.

We're looking for security officers with a caring nature, capable of managing altered behaviors and de-escalating agitated individuals, friendly, caring, proactive, and dedicated people who are passionate about helping protect patients, staff, and visitors across our hospital sites. This role involves safeguarding our environments and patients, responding to incidents, supporting colleagues, and ensuring our hospitals remain safe and welcoming spaces.

What we offer:

• A generous salary
• Enhanced payments for unsociable working hours
• Full training provided
• NHS pension scheme

The hours of work are 12 hour shift patterns days and nights, you will be required to work across the 3 sites, Leicester Royal Infirmary, Leicester General Hospital and Glenfield Hospital. Full training will be provided. 

The post holder will be part of a 16 person team at the LRI and 4 person team at the GGH & LGH that provides 24 hour security cover, providing a high profile visible service, giving effective protection to the patient, visitors, and staff. The service protects University Hospitals of Leicester property against theft, and vandalism, and secures all buildings within the site. We welcome applications from experienced security officers and the healthcare sector.

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The post holder will be part of a team that provides 24 hour security cover, providing a high profile visible service, giving effective protection to the patient, visitors, and staff. The service protects UHL property against theft, and vandalism, and secures all buildings within the site.

The post holder is responsible for recording all security incidents and completing all appropriate documentation by means of computer and/or written paper work.

Patient/Customer Service

The post holder will be responsible for ensuring that consistently high standards of customer service are delivered within the security service.

The job requires extensive communication with patients, visitors and staff including the passing of routine information, e.g. giving directions, receiving instructions.

The post holder will need to respond to challenging/traumatic security incidences.

The post holder will monitor CCTV in compliance with the data protection act 1998 and UHL policy of such data.

SCOPE

The Hospital Security service provides a high profile visible security service to patients, staff and visitors, this in turn should provide a safe environment within the hospital. The security service responds to security issues as necessary. The security services maintain a high standard in customer care to all sectors of the hospital.

Working for our organisation

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals: 

• high-quality care for all, 
• being a great place to work, 
• partnerships for impact, and 
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud, 
• we are inclusive, and 
• we are one team 

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

Kind regards,

Nick