International Agent Quality Framework (AQF)
Loughborough College Group have a licence to sponsor international students. We work with approved agents to offer advice and guidance to students and applicants. We are committed to the Agent Quality Framework to enhance the experience of our students and maintain the highest standards of agent management.
What to expect if you use an agent
Our approved agents will help you to find the best course for you, and our International Team work closely with our approved agents to make sure they have the most up-to-date information about our courses, application process and UKVI requirements.
We provide ongoing training to our approved agents to maintain the highest standards. Using an agent to apply won't affect your chances of being accepted for a course. If you use one of our approved agents to apply and enrol, we pay commission to the agency.
We expect our agents to act with integrity, honesty and be accurate with the information they provide about the College.
Things to be aware of
- Agents can assist you with your application, provide advice and guidance and can submit an application and supporting documents on your behalf
- While the agent can assist you in this process, you are responsible for your application and any visa applications and you should conduct your own detailed research
- Agents will be given permission to discuss all aspects of your application with the College
- In some instances our agents may work with other agents (sometimes referred to as sub-agents). We do not have contracts in place with these partners, and do not support them in the same way that we work with our approved agents
- Some agents charge students a fee and we advise you to clarify all charges in advance
- All course deposits, tuition fee payments etc. should be paid directly to the College and not to an agent.
Complaints
The Agent Quality Framework (AQF) is a set of tools to enhance the experience of international students working with education agents and counsellors to apply to study in the UK.
It is designed to ensure agents and counsellors have the right knowledge of the UK as a study destination and understand the integrity of the UK visa and immigration system, to uphold the UK’s reputation as a world-class study destination.
As part of the AQF, we are required to provide students and applicants with a clear channel for lodging a complaint if you are unhappy with your experience of using a specific education agent. If you would like to submit a complaint please use our dedicated form.
