Advanced Apprenticeship (Level 3) inInformation Communications Technician

The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services that is required to deliver and support the information systems needs of an organisation.

The occupation includes contributing to the preparation for new or changed services, operation of the change process, the maintenance of regulatory, legal and professional standards, the building and management of systems and components in virtualised and cloud computing environments and the monitoring of performance of systems and services in relation to their contribution to business performance, their security and their sustainability.

Course Content

Current Delivery Involves:

  • One day per week (Term time only) at Loughborough College
  • A progress review every 12 weeks with dedicated trainer assessor and line manager / workplace mentor
  • Observations and professional discussions with dedicated trainer assessor in the workplace

Off the Job Training Provided

On-programme is the learning phase for Apprentices to apply the academic theory to their own organisations and role, and to capture the knowledge, skills and behaviours developed on the programme and in the workplace. To achieve this, Apprentices need to complete off the job training during the on-programm phase of their Apprenticeship, this can be tracked and monitored through our e-portfolio

Course Content

Core occupation duties:

Duty 1 - Provide technical support to customers both internal and external through a range of communication channels

Duty 2 - Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools

Duty 3 - Interpret technical specifications relevant to the ICT task

Duty 4 - Apply the appropriate security policies to ICT tasks in line with organisational requirements

Duty 5 - Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues

Duty 6 - Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations

Duty 7 - Apply appropriate testing methodologies to hardware or software or cabling assets

Duty 8 - Practice guided continuous self learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development

Duty 9 - Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues

Plus specific duties depending on option chosen between:

  • Support Technician
  • Network Technician
  • Digital Communications Technician

Where youcan work

Typical examples of occupational roles include:

1st & 2nd line support telecoms technician; cloud technician; Communications technician; Cyber/Security support; Help desk support; Network support; Office IT Technician; IT support analyst

Key Information


  • The apprenticeship programme will start in September.


  • The enrolment process will be completed prior to the start date of the apprenticeship.


  • The apprenticeship will delivered at Loughborough College for one day per week (Term time only)

Entry Requirements & Functional Skills

  • Five GCSE’s at Grade C/4 (or above) including Level 2 or GCSE C/4 or above in English, Maths and Science.
  • If an Apprentice has not already achieved Level 2 (GCSE C/4 or above) English & Maths they must: -Study for and achieve Functional Skills Level 2 English & Maths.
  • Initial Assessment on enrolment Level 2 Maths & English

Qualification(s) Obtained

Level 3 Information Communications Technician Apprenticeship Standard

Awarding Organisation


Progression Opportunities

Full-time employment

Level 4 Apprenticeship standard

Get in touch

Speak to one of our business development experts about how we can help you to grow your business.

Call: 01509 515461

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