The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services that is required to deliver and support the information systems needs of an organisation.
The occupation includes contributing to the preparation for new or changed services, operation of the change process, the maintenance of regulatory, legal and professional standards, the building and management of systems and components in virtualised and cloud computing environments and the monitoring of performance of systems and services in relation to their contribution to business performance, their security and their sustainability.
Current Delivery Involves:
On-programme is the learning phase for Apprentices to apply the academic theory to their own organisations and role, and to capture the knowledge, skills and behaviours developed on the programme and in the workplace. To achieve this, Apprentices need to complete off the job training during the on-programm phase of their Apprenticeship, this can be tracked and monitored through our e-portfolio
Core occupation duties:
Duty 1 - Provide technical support to customers both internal and external through a range of communication channels
Duty 2 - Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
Duty 3 - Interpret technical specifications relevant to the ICT task
Duty 4 - Apply the appropriate security policies to ICT tasks in line with organisational requirements
Duty 5 - Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
Duty 6 - Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
Duty 7 - Apply appropriate testing methodologies to hardware or software or cabling assets
Duty 8 - Practice guided continuous self learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
Duty 9 - Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
Plus specific duties depending on option chosen between:
Typical examples of occupational roles include:
1st & 2nd line support telecoms technician; cloud technician; Communications technician; Cyber/Security support; Help desk support; Network support; Office IT Technician; IT support analyst
Starts
Enrolment
Delivery
Level 3 Information Communications Technician Apprenticeship Standard
BCS
Full-time employment
Level 4 Apprenticeship standard
For more information about our apprenticeship programme, please get in touch with our team of experts.
Call: 01509 515461
Disclaimer
Whilst every effort is made to ensure that the information contained on this website is correct, the College accepts no liability for any errors or omissions. Please note that details are subject to change without notice with regard to the provision of courses, course times and dates and the fees and charges levied.