Level 2 Certificate Customer Service for Health and Social Care Settings
Course Overview
The best healthcare providers thrive by creating positive working relationships with patients, families, and residents. This fully online level 2 certificate is designed to help you develop these positive working relationships. You will learn about customer expectations and how to adapt environments and your communication styles for customers with specific needs.
Entry requirements
There are no formal entry criteria, however it is advisable that learners already have a Level 2 or equivalent qualification (Five or more GCSE/O levels grade A*-C, one A level, two or three AS levels, NVQ Level 2).
Funded via the Adult Education Budget. To be eligible for the adult education budget, learners must be over 19 years old at the start of the current academic year, have lived in the UK for 3 or more years and live in a non-devolved area (You must not live in Cambridgeshire, Peterborough, Greater Manchester, Greater London, Liverpool City Region, Tees Valley, West Midland, West of England or Sheffield City Region). Not funded for Scotland, Wales and Ireland.
Key Information
A short, accredited Distance Learning Qualification completed within 12- 16 weeks. Self-Study Knowledge Based Qualification with the support of a subject specialist trainer. Choice of Paper and Online Resources and Assessments Method subject to availability. The sooner you complete one course the sooner you can move onto another. Ideal for continued professional development in your area of expertise, to gain prior knowledge for future employment or for your own personal interest in the subject.
Experience in the workplace is not essential as this is a knowledge-only qualification.
Programme Content
Unit 1 - Understanding customer expectations in health and social care settings
Unit 2 - How to identify the types of customers who interact with health and social care services
Unit 3 - Different communication methods used in health and social care settings
Unit 4 - How to provide a safe, welcoming and inclusive environment for diverse needs
Progression opportunities
Learners may wish to progress onto another distance learning course in another subject for example in Care Planning, Personal Care, Business Administration or Dignity and Safeguarding. Those working in the Health and Social Care Sector may wish to progress onto a Level 3, 4 or 5 Adult Care Qualification subject to previous qualifications held.
Where can you work?
This qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment.
