Level 2 Certificate Information, Advice or Guidance
Course Overview
For many businesses, being able to offer clear and accurate information, advice or guidance (IAG) - and knowing what can be shared legally and professionally - is really important. This course covers communication techniques, interpersonal skills and group interactions, as well as how to store and retrieve information in a way that complies with the law.
Entry requirements
There are no formal entry criteria, however it is advisable that learners already have a Level 2 or equivalent qualification (Five or more GCSE/O levels grade A*-C, one A level, two or three AS levels, NVQ Level 2).
Funded via the Adult Education Budget. To be eligible for the adult education budget, learners must be over 19 years old at the start of the current academic year, have lived in the UK for 3 or more years and live in a non-devolved area (You must not live in Cambridgeshire, Peterborough, Greater Manchester, Greater London, Liverpool City Region, Tees Valley, West Midland, West of England or Sheffield City Region). Not funded for Scotland, Wales and Ireland
Key Information
A short, accredited Distance Learning Qualification completed within 12- 16 weeks. Self-Study Knowledge Based Qualification with the support of a subject specialist trainer. Choice of Paper and Online Resources and Assessments Method subject to availability. The sooner you complete one course the sooner you can move onto another. Ideal for continued professional development in your area of expertise, to gain prior knowledge for future employment or for your own personal interest in the subject.
Experience in the workplace is not essential as this is a knowledge-only qualification.
Programme Content
Unit 1 - Explore communication techniques
Unit 2 - Study how values, attitudes and beliefs can affect interactions
Unit 3 - Develop interaction and interpersonal skills
Unit 4 - Learn how information, advice or guidance can be explored
Unit 5 - Learn how group interaction can be utilised
Unit 6 - Manage information, including storage and retrieval
Unit 7 - Learn how to comply with the law
Progression opportunities
Learners may wish to progress onto another distance learning course in another subject for example in Customer Service, Business Administration, Team Leading or Mental Health Awareness.
Where can you work?
There are many organisations that provide information, advice or guidance services on issues such as: careers and employment, education and training, financial advice on issues such as debt, loans, mortgages and savings, childcare options, housing options, health care, disability, drug or alcohol addiction.
