Vacancy Apprentice Customer Service Representative

We are looking for a passionate and driven individual to join our team at Elcom Ltd! This exciting opportunity allows you to gain valuable practical experience and a recognised qualification, being a key part of our customer service team, assisting with daily operations and ensuring our customers receive the best possible experience.

As a Customer Service Apprentice, your primary responsibilities will include assisting customers via phone, email and in person, addressing their enquiries and providing solutions. You will help maintain high standards of service by ensuring all customer interactions are handled in a professional, timely and friendly manner.

• Customer Interaction & Support – Handle customer enquiries via phone, email and online chat, providing timely and professional assistance.
• Order Processing & Record Management – Process customer orders, update databases and maintain accurate service records using company CRM systems.
• Problem-Solving & Complaint Handling – Address customer concerns, resolve issues efficiently and escalate complex queries when necessary.
• Collaboration & Team Support – Work closely with sales, logistics and warehouse teams to ensure seamless operations and excellent service delivery.
• Administrative Tasks – Assist with paperwork, reports and documentation to support customer service operations and business processes.

This role is perfect for someone who enjoys helping others, has excellent communication skills and thrives in a fast-paced environment. If you're eager to learn, passionate about delivering outstanding customer service and ready to take on a rewarding challenge, we encourage you to apply!