Vacancy Business Administration Apprentice

As an apprentice, you’ll provide efficient and effective administrative support across the business, delivering a high level of customer service to both clients and colleagues. You’ll gain hands-on experience in Mortgage Administration and have the opportunity to work with other departments to expand your knowledge.

Duties to include:

• Greeting visitors - announcing their arrival and providing hospitality
• Answering incoming calls - screening calls, taking messages and dealing with queries from clients
• Recording and maintaining detailed and accurate records
• Post & deliveries - receiving, recording and distributing internal mail and deliveries
• Recording and processing outgoing mail
• Supporting other areas of the business - provide support with tasks and projects as and when needed
• Ad-hoc administrative tasks such as photocopying, collating, scanning, shredding, archiving, composing letters and emails, distributing documents and research
• Supporting the mortgage administration team with day-to-day tasks

The Apprentice We're Looking For

You’ll be someone who:

• Operate with the upmost integrity given the sensitivity of the information you may have access to
• Respect team members, taking on board feedback and act where appropriate
• Communicating clearly in both verbal and written communication
• Having attention to detail, and working in a methodical & thorough way
• Effective time management, whilst prioritising and multi-tasking your workload
• Customer Focused
• Emotionally intelligent
• Able to adapt, quickly and flexibly, to requirements
• Able to use information to your advantage in giving the best service to clients
• Solution orientated; when provided with an obstacle you will look at ways to resolve this
• Have or able to develop coping mechanisms to manage workloads and pressures - and be able and willing to ask for help when it is required