The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services that is required to deliver and support the information systems needs of an organisation.
The occupation includes contributing to the preparation for new or changed services, operation of the change process, the maintenance of regulatory, legal and professional standards, the building and management of systems and components in virtualised and cloud computing environments and the monitoring of performance of systems and services in relation to their contribution to business performance, their security and their sustainability.
Key Facts
Mode of Attendance:
The Apprenticeship course is normally full time, which might include attending college on a day release or your tutor visiting you in the workplace.
Level:
Advanced Apprenticeship
Dates:
You have to be employed to start an Apprenticeship. You can either apply for one of our vacancies, or you can source your own employer.
Course Code:
AP3XICT
The Programme
Includes
Core occupation duties:
Duty 1 - Provide technical support to customers both internal and external through a range of communication channels
Duty 2 - Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
Duty 3 - Interpret technical specifications relevant to the ICT task
Duty 4 - Apply the appropriate security policies to ICT tasks in line with organisational requirements
Duty 5 - Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
Duty 6 - Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
Duty 7 - Apply appropriate testing methodologies to hardware or software or cabling assets
Duty 8 - Practice guided continuous self learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
Duty 9 - Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
Plus specific duties depending on option chosen between:
- Support Technician
- Network Technician
- Digital Communications Technician
Where you
can work
Typical examples of occupational roles include:
1st & 2nd line support telecoms technician; cloud technician; Communications technician; Cyber/Security support; Help desk support; Network support; Office IT Technician; IT support analyst
Key
Information
Starts
- The apprenticeship programme will start in September.
Enrolment
- The enrolment process will be completed prior to the start date of the apprenticeship.
Delivery
- The apprenticeship will delivered at Loughborough College for one day per week (Term time only)
Awarding
Organisation
BCS
Additional
Information
Current Delivery Involves:
- One day per week (Term time only) at Loughborough College
- A progress review every 12 weeks with dedicated trainer assessor and line manager / workplace mentor
- Observations and professional discussions with dedicated trainer assessor in the workplace
Entry Requirements
& Functional Skills
- Five GCSE’s at Grade C/4 (or above) including Level 2 or GCSE C/4 or above in English, Maths and Science.
- If an Apprentice has not already achieved Level 2 (GCSE C/4 or above) English & Maths they must: -Study for and achieve Functional Skills Level 2 English & Maths.
- Initial Assessment on enrolment Level 2 Maths & English
Qualification(s)
Obtained
Level 3 Information Communications Technician Apprenticeship Standard
Progression
Opportunities
Full-time employment
Level 4 Apprenticeship standard
Training
Provided
On-programme is the learning phase for Apprentices to apply the academic theory to their own organisations and role, and to capture the knowledge, skills and behaviours developed on the programme and in the workplace. To achieve this, Apprentices need to complete off the job training during the on-programm phase of their Apprenticeship, this can be tracked and monitored through our e-portfolio
Disclaimer
Whilst every effort is made to ensure that the information contained on this website is correct, the College accepts no liability for any errors or omissions. Please note that details are subject to change without notice with regard to the provision of courses, course times and dates and the fees and charges levied.