Apprentice Service Administrator

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Rated Outstanding for apprenticeships
in our June 2017 Ofsted inspection

Ofsted - Outstanding Provider

Apprenticeship summary

Service Administrator.

  • Generating repair quotes
  • Chase up repair quotes
  • Issuing Job sheets for Repairs when P/o received
  • Booking accommodation for engineers
  • Booking Contract visits
  • Sending contract renewals
  • Monitoring Knack to ensure data entered correctly and accurate
  • Processing Job sheets before submitting for invoicing
  • Fielding calls for service (frontline)
  • Updating Service calendar
  • Service folder monitoring
  • QA Check sheet integrity and scanning
  • Load cell Data sheets
  • EU Declarations
  • Document collation before passing to Accounts
  • Webportal updates
  • Internal calibration monitoring (Weights, meters etc.)
  • Time sheet & Quartix scrutiny
  • H&S refresher documentation
  • Supplier questionnaires
  • Procedure updates
  • Shared folder housekeeping (Ordering files etc.)

Additional roles later

  • Parts pricing from 3rd party suppliers
  • Raising P/o for service parts

In return for the above we are offering a range of benefits, plus being part of a vibrant and friendly team within a growing organisation.

Requirements and prospects

Desired skills

  • Good IT skills including Word, Excel and email
  • Conscientious approach to work tasks
  • Attention to detail
  • Excellent communication skills both verbal and written

Personal qualities

  • Able to quickly build a rapport with a wide range of clients
  • Conscientious
  • Presentable and approachable
  • Ambition – desire to progress within the company
  • Flexible and adaptable attitude to work
  • Positive attitude towards tasks and problems
  • Hardworking and professional manner

About the employer

MWS LIMITED

Micro Weighing Systems was established in 1994, by current Managing Director Richard Clarke, a veteran within the weighing industry with over 40 years of experience. In 1997 the business became MWS Ltd and Andrew Clarke joined as an assembly engineer. Building on the success of the Micro 3000 and 4000 indicators a new range of weighing equipment was developed for the food industry, emphasis was placed on hygiene and design aesthetics, developing simple weighing products with a low cost of longterm ownership has been at the forefront of MWS ethos since the beginning.
Apprenticeship Framework:Business and Administration
Location:Leicester
Weekly Wage: £129.50
Working Week: Monday to Friday 9am to 5pm with 1 hour lunch
Apprenticeship duration: 18 months
Possible start date: 30-04-2018
Level: Intermediate Level Apprenticeship

Why Loughborough?

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