Air travel assistants issue travel tickets and boarding passes, examine other documentation, provide information and assistance at airport terminals and look after the welfare, comfort and safety of passengers travelling in aircraft.
Current Entry Requirements
Entrants usually possess GCSEs/S grades. Fluency in a foreign language may also be required in some posts. Training typically lasts between 3 to 6 weeks followed by a 6 to 12 month probationary period of on-the-job training.
Typical education level:
Level 1-3Typical Tasks
- Receives passengers at airport terminal, examines tickets and other documentation, checks in luggage and distributes boarding passes.
- Checks emergency equipment, distributes reading material, blankets and other items, and ensures that the aircraft is ready for the receipt of passengers.
- Welcomes passengers on board the aircraft, guides them to their seats and assists with any hand luggage.
- Ensures that sufficient stocks of meals and beverages are on board the aircraft prior to take off and serves passengers during the flight.
- Sells duty-free goods during the flight.
- Makes announcements on behalf of the pilot, demonstrates the use of emergency equipment and checks that safety belts are fastened.
- Directs and instructs passengers in the event of an emergency, ensures safety procedures are followed.
Desired Skills
Reading Comprehension
Active Listening
Critical Thinking
Learning Strategies
Speaking
