APPRENTICESHIPSUMMARY

We are looking for a Customer Service Apprentice to join our existing team! You will get the opportunity to learn about our business with varied responsibilities, working with a great team in a fast-paced environment. This is an exciting role for someone to develop their sales & business knowledge whilst starting a career with a fantastic company.

Key Responsibilities:

· Answering the sales office telephone, transferring calls to the relevant person and taking messages where required

· Managing the sales office inbox, answering queries and redirecting emails where appropriate

· Discussing customer requirements to identify the best options to meet their requirements

· Learning basic product knowledge

· Producing quotations and following these up

· Order processing

· Monitoring customer accounts

· E-mail and telephone communication with customers

· Liaising with suppliers to expedite incoming goods

· General office administration duties as requested by the Sales Office Manager

REQUIREMENTS ANDPROSPECTS