KEYFACTS
Location:
Loughborough
Wage:
£14,750.00
Possible Start Date:
01-07-2024
Working Week:
Monday to Friday 7 AM - 4 PM (1 hour lunch break).
Apprenticeship Framework:
Sales, marketing and procurement
Level:
Intermediate
Duration:
12 Months
APPRENTICESHIPSUMMARY
Vectare is one of the fastest growing bus operators in the UK. Excellent customer service is our primary objective and in this role, you will gain exposure to all forms of customer service via email and telephone, whilst also gaining experience in live operations.
- Build and maintain relationships with customers, and be the first point of contact for them, including schools and local authorities
- Log and resolve live operational complaints and information requests from local bus passengers
- Sit in meetings with managers and take minutes. including writing follow up action points
REQUIREMENTS ANDPROSPECTS
DESIRED SKILLS & PERSONAL Qualities:
- Communication skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Interpersonal Skills
ABOUT THEEMPLOYER
VECTARE LIMITED
Vectare was founded by university friends Peter Nathanail and Dominic Kalantary in 2016. We saw a burgeoning opportunity to raise standards in transport services – to improve efficiency, safety, reliability and the customer experience with technology. This has been our mission, and we’ve grown phenomenally in these few short years to now proudly transport 13 million passengers per annum. Our diverse client list includes local authorities, schools, colleges, universities, corporates and the UK Government.