Telephone salespersons obtain, receive, process and record telephone orders for goods and services.
Current Entry Requirements
Academic qualifications may be required. Training is typically received on-the-job, supplemented by short courses in practical skills. NVQs/SVQs in Selling are available at Levels 2 and 3.
Typical education level:
Level 1-3Typical Tasks
Desired Skills
Active Listening
Speaking
Reading Comprehension
Monitoring
Learning Strategies